DEMAŞ A.Ş.'s human resources approach is fundamentally rooted in investing in human capital. Recognizing that human capital stands as the driving force behind every advancement, the company consistently establishes systems to recruit, train, and develop young and innovative individuals. This aims to provide a work environment that encourages employees to fully utilize their skills, offers ample opportunities, and seeks to recognize and reward achievements.

The human resources policy of DEMAŞ A.Ş. can be summarized as prioritizing and emphasizing, continuous investment, utilizing adequate resources for training, prioritizing internal promotions, implementing programs for this purpose, developing human resources systems, fostering an open communication environment to maximize participation through leadership, exhibiting a fair and objective attitude, and developing practices in line with international standards. Within this framework, the human resources mission plays a strategic role in assisting the organization in achieving its business objectives by implementing effective HR policies.

DEMAŞ A.Ş., in addition to adhering to national regulations governing the business environment:

• Acts in accordance with the United Nations Universal Declaration of Human Rights, encompassing the fundamental principles of human rights and accountability, to which our country is also a signatory.

• Respects workers' rights in accordance with the guiding principles of the International Labour Organization (ILO), which our country has accepted, by considering and observing issues such as non-discrimination, prohibition of forced labor, and elimination of child labor in its operations.

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DEMAŞ A.Ş.'s Human Resources Policy approach towards its internal and external stakeholders is outlined as follows:

1. EMPLOYEES

1.1 Human Resources Policy

DEMAŞ A.Ş. grounds its human resources practices on the following fundamental policies:

• Adequate staffing to fulfill the activities required to achieve the company's objectives.

• Selection and assignment of suitable personnel possessing competencies aligned with relevant job requirements.

• Valuing employees' personalities, safeguarding their material and non-material rights, and ensuring the confidentiality of personal information.

• Providing a secure working environment that aligns with the nature of the task.

• Providing opportunities for creating social relationships and a work environment that enhances motivation and commitment.

• Offering fair and equal job, training, and development opportunities in line with individual skills.

• Establishing a "compensation and benefits" system that incentivizes work without losing interest and maintains productivity, while ensuring adequate human resources in terms of quality and quantity to deliver the company's services.

• Providing opportunities for employees to enhance their knowledge and experiences and rewarding successful employees within existing capacities.

• Timely informing and counseling employees on matters concerning them, ensuring their opinions are always considered and facilitating easy communication of their ideas to management.

• Ensuring that employees work in accordance with productivity and profitability principles and maintain awareness of required cost-effectiveness.

• Encouraging creative thinking and generating new ideas that enhance processes/procedures.

• Promoting career advancement by considering each employee's talents, achievements, education, and work tenure to uphold and improve the company's corporate culture and identity.

• Evaluating each employee based on objective criteria and a fair basis.

1.2 Diversity Principle and Equal Opportunities

DEMAŞ A.Ş. acknowledges the diversity principle, recognizing that each individual is unique. In recruitment and promotion processes, the company ensures equal opportunities for potential candidates based on professional skills and competencies without discrimination regarding language, religion, race, sect, ethnic origin, gender, personal preference, physical disabilities, etc.

1.3 Prohibition of Discrimination and Harassment

DEMAŞ A.Ş. is obligated to take all necessary measures to prevent any actions that could lead to discrimination or create ill treatment. Employees are responsible for refraining from behaviors that could lead to mistreatment, intentional and systematic psychological pressure/censorship, discrimination, invasion of personal space, harassment/abuse, either towards each other within or outside the workplace.

1.4 Occupational Health and Safety

In compliance with the Occupational Health and Safety Law, DEMAŞ A.Ş. will ensure:

Protection and assurance of employees in the workplace to prevent accidents;

Maintaining employees in the best social, psychological, and physical condition by improving work environments to meet health requirements better;

Protecting employees from hazardous workplace effects, enhancing harmony between work and employees.

All necessary precautions will be taken to achieve the above.

1.5 Training

Apart from professional training, DEMAŞ A.Ş. organizes face-to-face and online training sessions on various topics, contributing to employees' personal development. An online training session on Human Rights is open to all employees and is mandatory for new hires and promoted personnel.

2. CUSTOMERS AND SUPPLIERS

2.1 Principle of Equality

DEMAŞ A.Ş. ensures that employees' relationships with customers and suppliers are managed/maintained based on principles of honesty, trust, impartiality, and responsibility in accordance with the Ethical Principles and Anti-Corruption Policy, without discrimination based on factors such as language, religion, race, gender, and ensuring equal conditions in providing products, services, and publicly available information to all stakeholders without distinction between customers and suppliers. Employees involved in pricing of products and services provided by DEMAŞ A.Ş. are obliged to adhere to internal company regulations and relevant legal requirements.

2.2 Confidentiality of Customer Information

Customer information should not be shared with third parties without customer consent and unless explicitly stated for disclosure/sharing content, except for authorized institutions specified by law. The obligation of employees in this regard continues even after the termination/conclusion of their employment contracts. Employees may only use customer/supplier information obtained in the course of their work for work-related purposes.

2.3 Training

DEMAŞ A.Ş. contributes to the development of its customers and suppliers through the SME Development Platform, which contains numerous training documents on sustainability (Anti-Corruption, Ethical Principles, Human Rights, etc.), while also providing training on financial topics such as finance, foreign trade, entrepreneurship, and e-commerce.

2.4 Security

In order to ensure the safety of customers and company visitors, DEMAŞ A.Ş. takes careful measures in handling situations that may pose threats to health or safety.

2.5 Responsibilities of Customers and Suppliers

Companies or partners from whom Demaş A.Ş. procures all goods and services must act in compliance with the regulations of this policy. The company will not engage in any business relationship with customers and suppliers that do not comply. Demaş A.Ş.'s Ethical Principles and Anti-Corruption Policy are also publicly available along with our Human Rights and Human Resources Policies.

3. Society

DEMAŞ A.Ş. conducts all its activities with the fundamental principles of human rights in mind, aiming to create new employment opportunities, reduce regional disparities, provide access to finance, pay attention to environmental and social risks, enhance social welfare, and contribute to economic development. The company is sensitive to vulnerable segments of society and consciously fulfills its social responsibility to the community in all its endeavors.